The effectiveness of the so-called “hot line” / “fraud line” in gathering vitally important information on wrong doing or behavior that is detrimental to the business is significant.
But what are the “ins and outs” of installing such a system?
Some frequently asked questions:
Q. Are the calls recorded?
A. Yes, all calls are recorded.
Q. Are the recordings made available to anyone?
A. No, the recordings are for the sole use of Whistle Blowers personnel, for reference purposes. It is too risky to allow anyone, even the client, to listen to the recordings, as they may recognize the voice of a caller, possibly exposing the identity of the caller.
Q. Can subscribers visit the call centre?
A. No, the call centre address is confidential as the employees who work there have to be protected.
Q. How do we know that the call centre personnel will keep information confidential?
A. Strict selection criteria and background checks are utilized in the selection process. Management also reserves the right to subject operators to profile audits and truth verification testing to determine their continued honesty and integrity.
Q. Can my call be traced by the call centre?
A. With technological advances, there is an obvious risk of tracing calls back to the caller. However, with each client being provided with a free-call number, the caller can make the call from anywhere with a free-call number, the caller can make the call from anywhere at no cost, therefore it is more difficult to trace to a specific person.