Yes, all calls are taped.

No. The tapes are for the sole use of Whistle Blowers personnel, for reference purposes. It is too risky to allow anyone, even the client, to listen to the tapes, as they may recognize the voice of a caller, exposing the identity of the caller.

No. The call centre address is confidential as the employees who work there have to be protected.

Strict selection criteria and background checks are utilized in the selection process. Management also reserves the right to subject operators to profile audits and truth verification testing to determine their continued honesty and integrity.

With technological advances, there is an obvious risk of tracing calls back to the caller. However, with each client being provided with a free-call number, the caller can make the call from anywhere without baring any cost, therefore it is more difficult to trace to a specific person.

By thoroughly questioning the caller to obtain maximum information, the experienced operators would soon detect if the caller is merely phoning in to falsely accuse someone against whom he bares a grudge. Officers make every attempt to qualify all information received before reporting back to the client, and also provide advice on how information should be handled.

Typically no, our company does not attach any incentive to this at all. We maintain that the mere implementation and utilisation of the concept brings about the following, which we consider as adequate incentives:

• Employment security;
• Ensuring the continued existence of the company;
• Transparency in the workplace;
• Honesty;
• The strong possibility that the company will expand and in so doing, will create more employment opportunities;
• Contributing towards creating a stable economic climate to encourage international investment; and
• Combating poverty.

We will however manage a client’s own internal reward programme if required.